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CUSTOMER SERVICE

If you have any questions, comments or concerns, please e-mail us at info@chiossone.com or call 212.473.3616, from 10:00 am to 5:00 pm (EST) Monday through Friday.

Delivery
Most items ship within 5 days. Larger orders may take longer, as we are a small business, and items are put together by hand. Custom orders take longer and usually ship within 10 days. For orders that are needed sooner, please call or email if you would like to check our inventory before an placing order,

Express Shipping, via UPS 2 Day Air and Next Day Air are also available for an additional shipping charge. During the check out process you will be able to see the exact shipping charge on the order for all Continental US deliveries.

Order Tracking
Each customer will typically receive a UPS/FEDEX tracking code via email within 24 business hours from the time the order begins transit. This code can be used at the UPS/FEDEX website, to track the order's progress and to see the projected delivery date.

Shipping & Handling Charges
Charges are based on the weight value of the order and adjusted upward for UPS 2nd Day or Next Day. The shipping charges for Continental U.S. deliveries will appear directly in your shopping cart.

Some extremely large or heavy orders (over 50 pounds) may require additional charges. Please call for availability and charges.

Return Policy:
If you are not satisfied with any item, you may return it for a prompt exchange or credit.
Please repack your order, enclose the packing slip, and mail it via US Postal Service to the shipping address below. We'll issue a credit for the value of the item and any taxes you were charged. Shipping charges are non-refundable. Please assist us by indicating the reason for your return or exchange on the back of your packing slip.


Please call us or email us for our shipping address and your Return Authorization Number.
 
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